Quantifying The Impact Of Poor Performance

Your Web site experienced an outage or degradation of some kind – an installation gone wrong, a server crash, a network problem, etc. How do you quantify the impact of that event?

Wouldn’t it be great to be able to assign a dollar value to an outage? That can go a long way to help build a business case for more servers, new switches, better QA procedures, etc. to reduce the likelihood of future outages.

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